Loother diagnoses your gear, walks you through the fix, and when the job is bigger than your bench, hands it to a shop that already has the work order. Players and repair pros, on the same tool.
Three benches, one tool. Pick the one you stand at.
I fix my own gear
Diagnose it, set it up, and get the guided steps on your phone. Free to start.
See the app →I repair gear on my own bench
The full Repair Workbench at no cost. Every job tracked, every measurement saved. No subscription until you need the store connection.
See the free Bench →I run a multi-tech shop
Take in local work from your phone and let the order write itself into your store. Shopify live today.
See the shop tools →Describe it. Diagnose it. Fix it.
You don’t need the right words. Tell Loother what the gear is doing and it asks the questions a tech would ask.
Snap it in
Photograph the instrument and Loother reads the make, model, year, specs and condition off it.
Say what it’s doing
Buzzing at the third fret, hum that stops when you touch the strings — describe it plainly and get diagnostic questions back.
Work through it
Follow the steps at your own bench, or hand the job to a shop with one tap. Either way the record stays with the instrument.
One photo, the whole spec sheet
Body timber, neck profile, scale length, pickup layout, bridge type. Loother reads it off the instrument and keeps it on file, so every answer after that is about your guitar and not a generic one.
It asks what a tech would ask
Not a search result. A back-and-forth that narrows the fault, tells you what to check next, and stops when it has the answer — including when the answer is “this one goes to a shop.”
A restring isn’t a refret.
Intake never changes — measure everything, compare it against factory spec. After that the checklist is built for the job in front of you, and nothing else is on screen. Walk away at step two and you come back to step two.
Some jobs belong on a pro’s bench. Loother knows which ones.
When a repair is past what you should do at home, one tap sends it to a shop near you — with the diagnosis already written, the instrument already specced and a price range already quoted. You watch it move from pending to accepted to in progress. The shop gets a customer who arrives with the paperwork done. Nobody gets replaced here.
Your counter, your store, your prices. We bring the customers and do the paperwork.
Loother is not a marketplace and it does not sit between you and the customer. Local players describe a problem, the AI works out what it is, and if it needs a bench it goes to yours — as a request you accept or decline, at a price you confirm, into the store system you already run.
From their phone to your store, without you typing anything
Three steps, and only one of them is yours.
A job walks in, already written up
Every request lands with the AI diagnosis, the instrument’s specs, a quoted range and the distance. You are reading a work order, not a voicemail.
One tap, at your number
Adjust the price to what the job is actually worth on your bench, then accept. Declining costs nothing and sends it on.
The draft order is already in your store
Correct line items, correct pricing, your customer attached — sitting in the store admin you already open every morning. Not our dashboard. Yours. Shopify is live today; other e-commerce backends are coming.
Put a repair down, pick it back up exactly where you left it
Every repair is its own form, and it holds its state. Waiting on a bridge saddle for the Jazzmaster? Park it and move to the next guitar. When the part turns up, open the job and the measurements you already took, the step you stopped on and the customer’s notes — desired action, tuning, string gauge, how they want it to play — are all still there.
No re-asking the customer. No notebook to lose. Six jobs on the bench at once and none of them start over.
On the way: more store platforms beyond Shopify, and ordering and order edits by conversation.
Sorted by promise date — late first, blocked jobs drop to the bottom and go grey until the part lands.
The forgotten guitar, found.
Diagnose your gear and hand any job off to a shop with one tap — you pay the shop, not us. AI diagnosis runs on free monthly credits; when they’re used up, your gear, history, and handoffs stay open — the AI answers pause until your credits reset.
Free to use. Metered AI credits.Know next month’s rent is covered.
The full Repair Workbench at no cost — intake forms, per-string measurement grids, resumable jobs. AI assist runs on metered credits; hit the cap and you keep managing jobs and orders — the AI and smart integrations (Shopify, Reverb) pause until you top up or upgrade.
Free Bench tier. No credit card.When your best tech moves on, their knowledge stays.
Shopify draft orders written from the repair form. No commission on work we send you. Multi-tech routing, customer history, and the full inbox — in the store you already open every morning. Shop+ ($149) adds unlimited techs and priority routing.
$29/mo founding rate for early shops.Get in early
Loother opens in batches, by area — shops first in each town, so there is somewhere for the work to go. Tell us which bench you stand at.